You are using an outdated browser. For a faster, safer browsing experience, upgrade for free today.

Trustedeal.com

FAQ

***Register&Order***

Why buy products from Trustedeal.com?

Trustedeal.com is a small team of cosplay lovers based in Chengdu, China. We wish to provide you good quality cosplay costumes, cosplay footwear, cosplay props and accessories at the lowest price. 

How can I make an order?

Please browse around our products, check the product details, size, color etc, and add your wanted ones to shopping cart. Then follow the checkout process at page. 

You will be required to register then order. This could make it easier to track order status. 

Is tax duty fee included in the order payment?

No. We will ship from China and there may be customs duty fee occurred when package enter your country. This fee is not included/charged when you make the order. You need to burden it. By default we will write the goods value low at the invoice. If you prefer to have real value, or any other guides about shipment, please email us: support@trustedeals.com

Can I change payment way from Western Union to Paypal?

Yes, of course. There is no problem to change. Even if you choose Western Union, you can still pay by Paypal.

You can send money directly to our Paypal account: 317106529@qq.com

 

Please don't leave any comment, or only comment about your name used when order online. Or the notes will be confusing. 


Don't worry about any mistake, we will email you the order summary within 24 hrs, and if you see anything, you will still be able to change.

 

You can also contact our online salesman who will help to send you an payment request or invoice to you. Then what you need to do is just accept it.

 

As soon as we confirm that payment has been received, we will start to process your order.

 

Small tip: We offer 6% discount for Western Union payment, so you will not able to enjoy this discount if pay by Paypal. For handling your order smoothly, please confirm the amount of your order before you pay. 


***Shipping***

What's the arrival time for my package?

Each item has some process time, and we stated that at each product page. The arrival time is process time plus shipment. Most items could be shipped out within 7 days. However, some items, such as pre order, or special tailor, could take 1-3 months.

If you have a shortly pending deadline, please note us when order. 

Are the packages insured?

Shipping with couriers is insured and can be tracked online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery any time you want.

If a missing issue arises for your pack, please contact us right away, and we will discuss about the best solution. Please contact us at most within 7 days. 


***Aftersale***

What's the exchange or return policy?

Very seldom we notice that your ordered goods are already out of stock, we will email you as soon as we can, and you could choose to get full refund back, or we will help you swap ^^ 

After you got the package, please check it in front of the shippers, so if there's any damage or items loss(such as empty bag), please ask the delivery man to get you a damage report, and contact us right away. For the shipment issue, plus other possible errors(though seldom happen) such as wrong size, wrong item, we will be responsible for all the cost to exchange or return. 

If it's not our mistake and you wish to exchange or return, we are glad to cooperate but you need to burden the shipment fee. Custom size items are not available for exchange or return.